Aurevia – Terms & Conditions

Welcome to Aurevia, your destination for elegant, thoughtfully designed rings and bracelets created to add a refined touch to everyday style and meaningful occasions.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully before completing your purchase.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored and accessed without alteration, such as email.

2. Applicability

These Terms apply to all purchases made through the Aurevia website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

Where required by applicable consumer protection laws, any unclear provision will be interpreted in favor of the consumer.

3. Company Information

 

4. Our Offer

At Aurevia, we are committed to:

• Providing stylish and high-quality rings and bracelets
• Offering elegant jewelry suitable for everyday wear, gifting, and special occasions
• Displaying accurate descriptions of materials, finishes, measurements, sizes, and product features
• Using realistic product images wherever possible
• Maintaining transparent pricing, including applicable taxes and shipping charges at checkout
• Keeping product availability updated whenever reasonably possible

Customers are responsible for reviewing product measurements, ring sizes, bracelet lengths, materials, and care instructions before placing an order.

5. Order Process

Orders are confirmed after full payment has been successfully received.

You will receive an order confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Aurevia reserves the right to cancel or refuse an order due to:

• Suspected fraud
• Payment failure
• Pricing or technical errors
• Incorrect product information
• Stock availability issues
• Incomplete or inaccurate customer information

If Aurevia cancels an order after payment has been received, the amount paid will be refunded to the original payment method.

6. Order Processing and Cancellation

Aurevia normally requires 1–3 business days to process, pack, and prepare an order for shipment.

Customers may request to cancel an order within 24 hours of placing it.

An order may be cancelled if:

• The cancellation request is submitted within the permitted 24-hour period; and
• The order has not yet been shipped or handed over to the courier.

If both conditions are met, the order may be cancelled and the payment will be refunded to the original payment method.

Once an order has been shipped, it cannot be cancelled. The customer may request a return after delivery, subject to our Return & Refund Policy.

Personalized, engraved, or made-to-order jewelry may enter production shortly after an order is confirmed and may not be eligible for cancellation.

7. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

• The jewelry must be unused and unworn
• The product must not show scratches, marks, tarnishing, bending, or other signs of use
• The product must be returned in its original packaging
• All tags, pouches, boxes, certificates, and accessories must be included
• The product must be in a clean and resellable condition

Personalized, engraved, resized, or made-to-order products may not qualify for return unless they are defective or incorrect.

8. Returns and Refunds

Customers must contact our support team before returning any product.

Return shipping costs are normally the customer’s responsibility unless:

• The product is defective
• The product arrived damaged
• The wrong product was delivered
• The item received is materially different from the product ordered

Returned products must be securely packaged to prevent damage during transportation.

Once a return has been received, inspected, and approved, the refund will be issued to the original payment method within 5–7 business days.

After the refund has been issued, the customer’s bank, card provider, PayPal, or payment processor may require an additional 3–10 business days to credit the amount to the customer’s account.

Original shipping charges are generally non-refundable unless the return is caused by an error made by Aurevia.

9. Jewelry Sizing

Customers are responsible for selecting the correct ring size, bracelet length, and product variation before placing an order.

Sizing may vary slightly between different designs.

We recommend reviewing the measurements and sizing information provided on each product page.

A product may not be considered defective simply because the customer selected an incorrect size.

Where available, eligible unused items may be exchanged for another size, subject to stock availability and the conditions of our Return & Refund Policy.

10. Pricing

All prices are listed in USD unless otherwise stated.

Aurevia reserves the right to update prices or correct pricing errors at any time.

The price charged will normally be the price displayed at checkout when the order is submitted, except in cases of an obvious pricing or technical error.

International customers are responsible for customs duties, import taxes, clearance fees, or other local charges where applicable.

11. Product Quality and Materials

All Aurevia products are checked for visible quality issues before shipping.

Please note:

• Product colors may appear slightly different because of lighting, photography, or screen settings
• Minor variations may occur because of materials, plating, polishing, stones, manufacturing, or product design
• Product measurements may vary slightly because of manual measurement
• Natural or decorative stones may contain minor variations in color, pattern, or texture
• Jewelry finishes may gradually change depending on wear, storage, skin chemistry, moisture, and product care

Customers should review the product description for information about materials, finishes, plating, stones, and other relevant details.

12. Jewelry Care and Warranty

Jewelry should be handled carefully and stored in a clean, dry place when not in use.

To help maintain its appearance:

• Avoid contact with water, perfume, lotion, hairspray, and cleaning chemicals
• Remove jewelry before swimming, showering, exercising, or sleeping
• Avoid pulling, bending, dropping, or applying excessive force
• Store each item separately to help prevent scratching
• Clean jewelry using a soft, dry cloth
• Follow any product-specific care instructions provided

Product issues must be reported within 14 days of delivery.

The warranty does not cover:

• Normal wear and tear
• Tarnishing or fading caused by moisture, chemicals, or improper care
• Scratches, dents, bending, or broken components caused by misuse
• Damage caused by perfumes, lotions, cleaning products, or cosmetics
• Loss of stones or components caused by impact or improper handling
• Damage caused by unauthorized repairs, resizing, or alterations
• Allergic reactions or skin sensitivities
• Damage caused by improper storage

Customers with known metal sensitivities should review the listed materials before purchasing.

13. Shipping, Logistics and Delivery

Orders are shipped to the delivery address provided during checkout.

Aurevia uses trusted third-party courier, postal, freight, and logistics providers.

Depending on the destination and selected delivery option, an order may be delivered through:

• Standard courier services
• Express delivery providers
• International postal services
• Freight or logistics companies
• Local last-mile delivery partners

Estimated delivery normally takes 7–14 business days after dispatch, depending on the destination, customs clearance, courier availability, and logistics conditions.

Shipping and freight charges are calculated at checkout based on:

• Delivery destination
• Selected shipping method
• Package size or weight
• Order value
• Courier availability

The applicable shipping charge will be displayed before payment is completed.

Delivery delays may occur because of:

• Customs inspections
• Courier disruptions
• Severe weather
• Public holidays
• High order volumes
• Remote delivery locations
• Incorrect or incomplete shipping information
• Supply chain interruptions
• Circumstances outside our reasonable control

Once an order has been dispatched, tracking information will be sent by email or SMS where available.

If a shipment is confirmed as lost, returned to sender, or undeliverable, Aurevia may offer a replacement or refund after reviewing the shipment status.

14. Payments

Full payment is required at checkout.

We may accept:

• Major credit cards
• Debit cards
• PayPal
• Other secure payment methods displayed at checkout

Available payment options may vary depending on the customer’s location.

Aurevia does not directly store complete credit or debit card details.

For payment-related concerns, please contact our support team promptly.

15. Complaints and Customer Support

Customers should report damaged, defective, incomplete, or incorrect products within 7 days of receiving the order.

When submitting a complaint, customers may be asked to provide:

• Their order number
• A clear description of the issue
• Photographs or videos of the jewelry
• Photographs of the packaging
• A photograph of the shipping label
• Any other information required to assess the claim

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

• Replacement
• Refund
• Partial refund
• Store credit, where applicable

16. Dispute Resolution

Aurevia aims to resolve customer concerns fairly and efficiently.

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.

If a dispute cannot be resolved directly, it may be referred to an independent mediator, consumer authority, or dispute-resolution service where applicable.

17. Force Majeure

Aurevia is not responsible for delays, failures, or interruptions caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Courier or freight disruptions
• Supply chain interruptions
• Customs delays
• Government restrictions
• Public health emergencies
• Strikes or labor disputes
• Internet, system, or payment-provider failures

18. Governing Law

These Terms are governed by applicable laws unless mandatory local consumer protection laws provide otherwise.

Nothing in these Terms limits any legal consumer rights that cannot be excluded.

19. Changes to These Terms

Aurevia reserves the right to update or modify these Terms & Conditions at any time.