Aurevia – Return & Refund Policy

At Aurevia, we are committed to providing elegant, carefully selected rings and bracelets designed for everyday wear, meaningful gifting, and special occasions.

If something is not right with your order, we will work to resolve it clearly, fairly, and transparently.

✅ Eligibility for a Return or Refund

You may request a return or refund within 14 days of receiving your order if:

• You contact us within the 14-day return period
• The jewelry is unused and unworn
• The product is returned in its original packaging
• All tags, boxes, pouches, certificates, and accessories are included
• The item is free from scratches, marks, tarnishing, bending, or other signs of use
• The product arrived damaged, defective, incomplete, or incorrect
• The item remains in a clean and resellable condition

🚫 Non-Refundable Items

We do not normally accept returns for:

• Jewelry that has been worn or used
• Items showing scratches, marks, tarnishing, bending, or other signs of wear
• Products returned without their original packaging, tags, pouches, or accessories
• Personalized, engraved, resized, or made-to-order jewelry
• Final-sale or clearance items
• Products marked as non-returnable at checkout
• Items damaged through misuse or improper handling
• Damage caused by water, perfume, lotion, chemicals, or unsuitable cleaning products
• Jewelry damaged by pulling, bending, dropping, impact, or excessive force
• Items altered, repaired, or resized by an unauthorized third party
• Normal wear and tear
• Incorrect ring sizes or bracelet lengths selected without checking the product measurements

📝 How to Request a Return

To request a return, refund, replacement, or exchange, please contact our support team and provide:

• Your full name
• Your order number
• The product name
• A brief explanation of the issue
• Clear photographs or videos of the jewelry, where applicable
• Photographs of the original packaging
• A photograph of the shipping label if the order arrived damaged or incorrect

Please keep the jewelry and all original packaging until your request has been reviewed.

🔄 Return & Refund Process

1. Review and Approval

Our support team will review your request and determine whether the product qualifies for a return, refund, exchange, or replacement.

We may request additional photographs, videos, measurements, or other information where necessary.

Submitting a request does not automatically guarantee approval.

2. Return Instructions

If your return is approved, we will provide:

• The approved return address
• Packaging instructions
• Shipping instructions
• Any applicable return authorization details

Please do not return jewelry before receiving approval from Aurevia.

Unauthorized returns may be refused or delayed.

3. Return Shipping Costs

Return shipping costs are normally the customer’s responsibility.

Aurevia will cover or reimburse reasonable return shipping costs when:

• The jewelry is defective
• The product arrived damaged
• The wrong item was delivered
• The product received is materially different from the item ordered

We recommend using a trackable and insured shipping service when returning jewelry.

Aurevia is not responsible for returned packages that are lost, stolen, or damaged during return transportation.

4. Inspection of Returned Jewelry

Once the returned product has been received, it will be inspected.

We will check whether:

• The jewelry is unused and unworn
• The product is free from scratches, marks, tarnishing, or damage
• The original box, pouch, tags, and accessories are included
• The product has not been altered, resized, or repaired
• The returned item matches the approved return request

Returns showing signs of wear, customer-caused damage, missing packaging, or missing components may be rejected or qualify only for a partial refund.

5. Refund Issuance

Once the returned item has been received, inspected, and approved:

• The refund will be issued to the original payment method
• Aurevia normally processes approved refunds within 5–7 business days
• Your bank, card provider, PayPal, or payment processor may require an additional 3–10 business days to credit the amount to your account

The total refund time may vary depending on your payment method and financial institution.

You will receive a notification after your refund has been approved or issued.

🔁 Exchanges and Replacements

Where available, Aurevia may offer an exchange or replacement instead of a refund.

An exchange or replacement may be offered when:

• The product arrived damaged or defective
• The wrong ring, bracelet, size, color, or finish was delivered
• A component or accessory is missing
• A replacement product is available in stock

If the customer selected the wrong size, color, finish, or product variation, return and replacement shipping charges may be the customer’s responsibility.

All exchanges and replacements are subject to availability.

📏 Incorrect Size or Fit

Customers are responsible for reviewing the product measurements and selecting the correct ring size or bracelet length before placing an order.

A product is not considered defective simply because the customer selected an incorrect size.

Eligible unused sizing returns may still be accepted within the 14-day return period, provided that:

• The jewelry has not been worn
• The original packaging is included
• The item remains in resellable condition
• The product is not personalized, engraved, or resized

📦 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A clear description of the issue
• Photographs or videos of the jewelry
• Photographs of the packaging
• A photograph of the shipping label

Depending on the circumstances, Aurevia may offer:

• A replacement
• An exchange
• A full refund
• A partial refund
• Store credit, where applicable

❌ Order Cancellation

Customers may request to cancel an order within 24 hours of placing it.

Aurevia normally requires 1–3 business days to process, inspect, package, and prepare an order for shipment.

An order may be cancelled if:

• The cancellation request is submitted within the permitted 24-hour period; and
• The order has not yet been shipped or handed over to the courier.

If both conditions are met, the order may be cancelled and the payment will be refunded to the original payment method.

Once an order has been shipped, it cannot be cancelled. The customer may request a return after delivery, subject to this policy.

Personalized, engraved, resized, or made-to-order jewelry may not be eligible for cancellation once production or customization has started.

🚚 Shipping Charges

Original shipping charges are generally non-refundable.

Shipping charges may be refunded when:

• The entire order was defective
• The wrong order was delivered
• The order was cancelled because of an error made by Aurevia
• A shipping refund is required under applicable consumer law

Express, priority, or upgraded shipping charges may not be refundable if the selected delivery service was successfully provided.

📌 Important Notes

• All returns must receive prior approval
• Jewelry must be returned to the address provided by our support team
• Returned products must be securely packaged
• Items must be returned in their original condition
• Worn, scratched, tarnished, bent, or altered jewelry may be rejected
• Missing packaging, tags, pouches, or accessories may reduce the refund amount
• Personalized, engraved, or resized products are normally non-refundable
• Shipping fees are non-refundable unless the product is defective, damaged, or incorrect
• Aurevia may reject returns that do not meet the conditions of this policy
• Excessive, fraudulent, abusive, or suspicious return requests may be refused
• Refunds are normally issued only after the returned item has been received and inspected

💬 Need Help?

For questions about returns, refunds, exchanges, replacements, sizing, or cancellations, please contact us through our Contact Us page.

Our support team will work to keep your Aurevia shopping experience clear, secure, and worry-free.